Archive for the ‘Video’ Category

Will corporates get lost in the crowd?

Wednesday, November 30th, 2011

In the heyday of the corporate video boom the early nineties, the head of a well known production company stood up a conference and proclaimed, ‘I have a reputation for making bad videos very cheaply.’ I don’t know how bad his videos were but he was certainly prepared to undercut the market. As equipment costs came down and the few remaining barriers to entry were removed, it wasn’t long before anyone could make bad videos very cheaply – and they did. The debate about professionals versus amateurs has been raging ever since.

Today, the problem is slightly different. People are making quite good videos very cheaply. If online tendering and procurement hell weren’t bad enough, there are now brokers such as PopTent that allow you to pitch your project to hundreds of videographers, as they call them. Fifty or so might volunteer to do the work, gratis, and you get to choose which production you want to pay for! It’s all part of the Wikinomic trend towards collaborative crowd sourcing and it’s not going to go away. That said, it’s unlikely to be an economic option for most professional film makers.

…the crowd is no less likely to come up with workable solutions

So will our traditional client companies be pitching their corporate videos and events into the crowd? The Boeing 787 Dreamliner was designed using a collaborative model, so anything is possible. If this happened we would only have ourselves to blame. There’s a wealth of knowledge within our industry but little of it is formalised: we have no academic base to draw on and our only tangible measure of effectiveness is awards, which don’t go nearly far enough. Given that our approach to projects tends to be generally unsystematic, the crowd is no less likely to come up with workable solutions.

…we need to produce a better product

So how should we professionals react? We need to improve our service and produce a better product, that’s how. We need to develop tools and strategies to manage client engagements more efficiently so they won’t be tempted into the crowd. We need to be more assertive about what works best, using carefully prepared examples. And of course we need to measure outcomes. Perhaps we should ask the crowd for suggestions about how to achieve it. Who knows, we might be surprised by what the crowd throws back.

You be the Judge wins IVCA Bronze

Thursday, March 31st, 2011

ubj You be the Judge wins IVCA Bronze

STOP PRESS:  Wins Bronze in Industry Effectiveness category at 2011 IVCA Awards

You Be the Judge is a campaign run by the UK Criminal Justice Reform Directorate. It is designed to increase public awareness about how criminal sentencing works. Initially it took the form of open days where people attended mock trials in an actual courtroom, heard the evidence and passed sentence. They then heard what sentence the defendant would have actually received.

These events proved popular but of course could only reach a limited number of people. The obvious solution was to try to replicate the experience online using interactive video. I was commissioned by Speakeasy Productions, who won the project , to work with producer Mark Turner to develop a creative treatment and to write the scripts.

The main creative challenge was how to get across the considerable amount of contextual information about sentencing without killing the drama stone dead. My idea was to use the Clerk of the Court as the presenter/narrator. This provided an authoritative voice but one that was also part of the courtroom scene. I have always favoured the use of mentor figures in training dramas. Professional presenters can come across as censorious or patronising and to have a presenter pop up in the middle of a courtroom scene would have killed it stone dead.

The interactive drama pauses to allow you to record your views about the evidence and at the end you get to pass sentence, based on the same Sentencing Guidelines used by judges and magistrates. These are designed to achieve consistency and fairness across the country.

The response so far has been very good. Over 10,000 people have seen the videos already and they haven’t even started marketing it yet.  Responses have so far recorded a positive attitude shift of 36% which means that over one third of viewers felt better informed about sentencing policy – which sounds like a result!

So why not give it a go and see how your sentences compare? Click here: You be the judge

Videos on websites – handle with care

Monday, August 30th, 2010

There’s huge enthusiasm for putting videos on websites, often for no better reason than it’s the thing to do. However, the power of video needs to be handled with care. Here are some suggestions to ensure the beast doesn’t turn round and bite you.

If you are evangelising a product, delivering a tutorial or cooking a curry then you can’t beat a video. But if the purpose of your site is to establish your brand and your credentials, video’s value is less clear. By video I mean a narrative communication, not the ubiquitous Flash animations.

Video will always win the battle for the user’s attention

The premise for using videos on websites is no different than for using them anywhere else; only use video if there isn’t a more economical or simpler way to get the message across. Using video on websites adds a further complication in that you are blending two very different narrative experiences. Being by far the more powerful of the two, video will always win the battle for the user’s attention. And if the video stinks, it will not only steal the show, it could also sink it. Video is very often added as an afterthought, which can be the equivalent of pinning a clown’s nose on a beautiful portrait. Ideally, you should revisit the whole site and build the video into the experience.

Draw users into your site to establish your brand, then show a video

The challenge is to get the video to work in harmony with the website; complementing the text, not reiterating it. If a video on the landing page tells the whole story, users have little incentive to explore further. You could start by drawing them into the site to establish your brand and then show a video that say, reveals your creativity or humour or concern for social issues.

If a video isn’t focused on a customer need, it’s wasting the user’s time

By planning the overall user experience, it’s possible to create a single narrative in which video performs specific tasks, communicating the things that video does best. The worst use of video is a self indulgent rant, telling everyone how wonderful you are or showing off you edgy style. If a video isn’t focused on a customer need it’s wasting the user’s time.

My dos and don’ts for videos on websites:

  • Don’t subject visitors to a cheesy animation before they enter the site
  • Don’t reiterate the site’s messages, complement them
  • Do integrate the video into the site’s narrative experience
  • Don’t just talk about yourself, focus on customers needs
  • Do invest in high production values
  • Don’t feel obliged to put video on your  site, it may be better without it

For further reading, my blog Creating the Customer Journey covers the planning of websites in more detail.

So what do you do for a living?

Monday, January 11th, 2010

A reply to the killer question

Anyone in corporate communication can relate to this. Someone pins you against the wall at a party and asks what you do for a living. The strained expression on your face tells your interviewer they have stumbled on to sensitive ground. Perhaps you have just been made redundant or worse. What your slightly sozzled mind is actually trying to formulate is an answer that avoids the dreaded follow up, ‘So have I have seen anything you’ve done on telly?’ As you race through the limited glossary of terms that describes our profession, all you can do is eliminate.

The first term to eliminate is ‘corporate’. It smacks of smoke stack factories and armies of pen pushers. ‘Video’ has connotations of weddings or You Tube and is likely to lead to a tedious conversation about digital cameras. And if you dare mention the word ‘training’, the words John and Cleese bubble up from the memory of some long forgotten course on telephone etiquette and you are dead in the water.

‘I work in communications,’ you offer lamely. Your interviewer immediately asks whether you know of a fixed-price, all-in-one, totally for the rest of your life mobile phone and broadband package. You stop that train of thought with the qualification, ‘business communications’, or ‘business to business communications’ or, in total desperation ‘public relations’. Still none the wiser, your interviewer suddenly realises her glass needs refreshing and you are left standing there like the gay vicar at the garden party. ‘Next time,’ you say to yourself, ‘I really must get my script for this conversation sorted out. I need a reply that eliminates all confusion and makes me look cool.’

‘So what do you do for a living?’

‘Government and private sector communications, you know, high end stuff; behaviour change, product launches, environmental awareness programmes.’

Note clever avoidance of words industrial or business and the conflation of totally different types of communication.

‘What sort of communications are they?’

‘These days it’s all about mixed media. We use a combination of live action, dramatisations, CGI and of course it’s all integrated at the back end using Web 2.0, social media, online collaboration tools, you know the sort of thing.’

Your interviewer looks at you wide eyed, she hasn’t the faintest idea what you are talking about but it sounds very cool. You quickly intervene before the next question.

‘For instance I am just working on a regular communication for a pharma company. They need to get the rank and file up to speed on their new blockbuster molecule. The whole thing is shot in a dedicated studio (virtual of course) with VT links to our roving reporters across the world. They won’t get much change out of half a mil.’

‘Sounds really cool, how exciting.’

‘The communications industry is big business these days; turns over around £3billion, bigger than advertising. But we like to stay in the background, (taps nose conspiratorially) our clients are the stars.’

The communications industry is more impressive than corporate communication and never say, ‘but no one has ever heard of us’.

‘So what’s your  job?’

‘Nothing really, I just come up with the ideas and stop the client from making too much of a hash of it. Our job is all about managing expectations.’

Quit while you’re up, never let the conversation stray into specifics, move on ever so quickly.

‘So what do you do, anything interesting?’

Jonathan Priest does something very interesting. He’s a creative writer working on high end, back end, end-to-end communication solutions.

Video FAQs

Tuesday, January 5th, 2010

If ever you become involved in commissioning  a video for your organisation, here are my thoughts on some of the questions you may have. You can also read my Reports  Corporate Video and Treatment Scripts & Storyboards which provide insights into the commissioning and production processes.


Question


Answer

 

 

Anyone with a camera and a laptop can make a video these days, why use a professional film maker?

Your video is an expression of your brand and  should reflect your values in terms of quality and creativity. If you received a video from BMW or Sony, you would expect it to have the same production values as their products. Only an experienced film maker knows how to put that quality on the screen.  A poorly conceived and executed video will do more harm than good.

What is the best criterion for making a video?

Because there isn’t a more effective or more economical way to get the message across.

What is the best use of video?

Video is a medium for telling stories, for creating a narrative journey using themes and visual metaphors. It’s good for the big picture, poor on detail.

Is a video like a website, do you need one to do business?

No. But used strategically, they can be very effective tools. Video is most effective when it is part of the marketing and communications mix.

What makes for a good video?

Keep it short, keep it punchy and don’t try to squeeze in too much information. Creatively, be prepared to take risks or your video will be like everyone else’s. Bravery invariably pays off because your video will become a talking point and is more likely to go viral. Leave nothing to chance, do your homework because mistakes are very costly.

What is drama best for?

Changing behaviours, challenging misconceptions and providing positive role models.

What is documentary style best for?

Advocacy, demonstration, explanation, PR, recruitment, staff induction, skills training.

What is drama documentary used for?

Drama documentary is often used for training and public awareness campaigns. The drama elements can be used to re-enact historical events or possible future events (i.e. accidents) or reveal conflicts between different points of view expressed by characters in a drama. These underpin and drive the documentary exposition element of the video and bring the subject to life.

Is it worth doing a drama with inexperienced actors to save money?

Inexperienced actors lack credibility on the screen. Unless they are famous, experienced actors don’t cost that much more. They will bring their characters to life and it usually takes them less time to shoot their scenes.

When is it best to use a presenter?

When you need to engage a particular audience in a very personal way. Regular employee communications can be helped by having a familiar face. A presenter who has specialist knowledge of the subject area will also add value. The presenter can play the role of storyteller, advocate, investigator or clown but the success of the video hinges entirely on the effectiveness of the presenter.

When would it be inadvisable to use a presenter?

If you are trying to reach a very diverse audience, not everyone will take to a particular presenter who inevitably brings his/her own class and cultural associations. You can’t risk alienating any percentage of your audience. There needs to be a compelling case to use a presenter; the default choice is voice over.

Is it worth spending £5-10K on a well-known presenter?

Using a well-known presenter shows you mean business and demonstrates confidence and credibility but the cause has to be significant enough to justify the investment, such as a major product launch. The rest of the video must have correspondingly high production values to ‘honour’ your presenter and maximise his/her impact.

Where does the production budget go?

The factors that most affect the budget are the number of days shoot, travel and accommodation. You pay the crew the same for travelling as shooting, so the fewer and closer the locations, the better. If it’s a drama, the number of actor days is a major cost. Graphics and especially animation are also expensive.

I would like to use animation in a video, what do I need to be aware of?

Animation, whether 2D or 3D, is a complex and time consuming business and hence costly. Familiarise yourself with the production process, become an informed buyer. Animation starts with an agreed script and storyboard. The animator will then produce some key frames to show the detailed visual style. Once those have been signed off, you proceed to animation. Any changes you make from now on will be costly and introduce delays. Be extremely vigilant about the sign off process and above all, make sure all the stakeholders are involved.

Should I make my video longer to get better value for money?

No, the law of diminishing returns applies on audience concentration. Less is more. It takes real craft to make a short, punchy video.

How much does a minute of video cost?

The idea that videos can be priced by the minute has been around for years. It’s as meaningful as pricing an oil painting by its surface area.

We want to put the video out to tender, how many companies should we ask to submit?

Three is ideal, five max. Producers will calculate the odds of winning and if the odds are high, they have every incentive to invest time and talent in the pitch. Invite too many and you could end up with a lot of indifferent proposals. Provide communication objectives, a face-to-face brief and as much background information as possible.

Should I tell the producer how much I have to spend or will that encourage them to up the price?

It’s better to be up front about the budget so producers are competing on creativity and production values rather than price. A good producer will always try to give good value for money which means putting as much of your budget as possible on the screen. After all, they want to win your next job.

Is a script always necessary?

Not always, depending on the programme style. A set of objectives and/or a list of interview questions may be enough. The video is then crafted in post production. You will need to sign off a full script for a drama, presenter or voice over commentary.

What value does a scriptwriter bring?

Scriptwriters don’t just write the words. They develop a theme to encapsulate the message and a visual concept to get it across in a memorable way. Scriptwriters also know how best to connect with particular audiences, using the appropriate tone and use of language.

What is the role of the producer?

The producer is the project manager and the client’s main contact. The producer manages the budget and puts together the production team. The producer then acts as a creative midwife who brings the project to life and makes sure you get the video you wanted.

What is the role of the director?

In video, the director is responsible for everything that happens in front of the camera; the choice of shot, the performances of the actors the overall visual style of the video. The director also supervises the edit and the production of any graphics during post-production. For events, a director has the same overall creative control.

Can we use our video to reach more than one audience?

The more targeted the video, the more effective it will be. However, if you do have multiple audiences, make that clear in the brief.

People say it’s bad to use talking heads, is that true?

It has been regarded as lazy way to make video but talking heads can be very effective; it’s all down to quality of the interviews and the editing. They are most effective when used sparingly and intercut with other relevant interviews to build a case. The use of relevant cut-away shots is also important.

What is an off-camera interview?

The person asking the question does not appear in the shot (i.e. they are off camera) and their questions are usually cut out. This means the interviewee must provide answers that make sense without the question.

We are recording a video our annual conference, could we turn the speeches into a DVD?

You can use snippets as cut away shots to separate off-camera interviews, but a video of someone giving a slide presentation is worse that watching paint dry.

Can we widen our audience by web streaming a conference or discussion panel?

You can but there’s no point putting up a single camera and hoping your online audience will stay with you. The event needs to be professionally produced with multiple cameras, on-site vision mixing and of course excellent sound recording.

What about mass mailing DVDs?

People tend not to watch them, there’s always something better to do. Invite people to apply for them, that way they are more likely to watch them and it’s a good way to capture people’s details.

Is it a good idea to put a video/s on my website?

I see web and video as somewhat conflicting media, they offer very different narrative experiences. A video, especially when it’s on the home page, can disrupt the experience of your well-crafted website i.e. ‘I’ve seen your video, so I won’t bother to look at your website.’ See my detailed discussion of this topic on my blog, Videos on Websites

What is more important, the quality of sound or vision?

 

Viewers will put up with poor quality images, but poor quality sound is unacceptable. That’s why you can’t get away with using the gun microphone on a camera for interviews. Use a tie mike or boom.

My MD wants a video of him talking to our staff about current issues.

You need to choose an approach that best suites his/her style. Talking straight to camera is very compelling but not everyone can pull it off.  It’s generally safer to use an off-camera interview technique. Don’t stick him/her behind a desk; choose a location with background activity or even outside, if it’s not too noisy. Take some shots of him/her walking the talk using a radio mike and a long lens. These will cut nicely with the formal interview and make him/her appear more friendly.

My MD wants a video of him talking about our products to potential customers.

Talk him/her out of it unless she/he’s is very natural in front of a camera. It could put people right off. If she/he insists, do it as an off-camera interview, not directly to camera.

He says not to worry, he’ll use a teleprompter.

Bad idea, it will make him look wooden and shifty. Teleprompters are strictly for professionals.

Who is more important, the producer, writer or director?

The producer, he/she chooses the other two.

 

What do the terms A Roll and B Roll mean?

They date back to 16mm film days when reporters would have an A camera for the main interviews and a B camera for all the background and cutaway shots. The A Roll and B Rolls were then synchronised so the director could cut between them to create the final package. Today, the terms have different connotations. Generally, B Roll refers to original footage that forms part of an archive of material. The shots are tidied up but not edited in any way. To shoot B Roll could mean taping lots of interviews at a conference for later use. The B Roll may be made available to the press as part of a Video News Release (VNR) which they could use to cut their own packages. An edited video is often included with the VNR and this could be described as the A Roll though the term is rarely used.

Video News Release (VNR)

A Video News Release (VNR) is a package of broadcast quality footage created by a PR firm, advertising agency, marketing firm, corporation or government agency. Agencies such as Reuters offer services for the worldwide distribution of VNRs via satellite. The material is hosted by afiliate broadcast media organisations. News organisations can then download this material  for immediate use. VNRs generally include a finished programme, B Roll footage and a script. The term Multimedia VNR refers to a package including a variety of media to support the communication and is commonly accessed via a web interface.

What is the best advice you can give about video production?

As ever – good, quick, cheap – any two.

 

 

Any questions?

 

 

 

If you have any questions about video or need help with a video project, please email
solutions@creative-writer.com

IVCA Awards, how not to win one

Saturday, August 15th, 2009

Occasionally a client commissions a video with the slightly quaint request that it should win an award. The most prestigious of these and the hardest to win are undoubtedly the IVCA Awards. Having been an IVCA Chair of Judges for many years, I have a good idea what makes a winner but it’s hard to prescribe. I do know however what will positively guarantee failure:

  • Do enter your programme into the wrong category, the judges won’t notice
  • Don’t check the DVD actually plays, the judges are all techies and will sort it out
  • Do give a misleading description of the objectives, no one reads them
  • Don’t provide the supporting materials you say go with it, ditto above
  • Do state the client was really pleased, that means so much
  • Don’t take your name off the titles even though you were asked to do so
  • Do blow half the budget on the opening, they never watch them through
  • Don’t employ an award-winning scriptwriter, it’s a complete waste of money

Recent video productions

Tuesday, August 11th, 2009

Here are some of the video projects I have been working on:

  • courtroom dramas for the Dept of Justice for series ‘You be the judge’
  • series of videos on urology for Ferring Pharmaceuticals
  • 3D animation for GlaxoSmithKline on how to conduct assay for H1N1 virus
  • 30 minute training drama for The Standards Board for England
  • sales video for GE Health Care on a laboratory analyser
  • PR video about atrial fibrillation for Sanofi Aventis